Once you switch your electricity to Frontier Utilities, you will appreciate the effort we put into our service. Whether you need assistance with your account or simply have a question, our trained Customer Care Representatives work hard to meet all your needs. You can also text the word BALANCE to 20145 to see your bill before you pay (message and data rates may apply). Give us a call or send us an email.
Self Service is Always 24/7
For current customers, login to your My Account | My Account Login or download the Frontier App, where you can:
- Pay your bill anytime, anywhere
- Check the status of your payment
- Get your home’s energy insights beyond overall usage
- Review and renew with a plan based on your past usage
Quick Balance Check? Text BALANCE to 20145 to see your bill before you pay (message and data rates may apply)
Download the Frontier App
Sign Up For New Service:
Residential: 1-866-926-8192
Hours of Operation: Monday thru Friday 7am - 6pm CST; Saturday 8am - 2pm CST
General Customer Service
Phone: 1-866-926-8192
Hours of Operation: Monday thru Friday 7am - 8pm CST; Saturday 8am - 5pm CST
Self-Service Chat Hours:
24/7
Live Agent Chat Hours:
Monday - Friday: 7:00 am - 8:00 pm (CST)
Saturday: 8:00 am - 5:00 pm (CST)
Closed
New Year’s Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
Please speak with a live Agent for Adding Premises and Renewal requests.
Email: care@frontierutilities.com
Rather Make Your Payment With A Human?
After accessing the automated phone system, press '1' at the main menu, followed by '2' to speak to a live agent during our listed business hours.
24 HOUR POWER OUTAGE CONTACT
In the event you experience an outage, please call your TDSP for assistance. You may also view their Outage Tracker maps by clicking on the links below.
Texas Transmission and Distribution Services Providers
Houston and Surrounding Areas:
- CenterPoint Energy: (713) 207-2222 or toll free (800) 332-7143 Click here to view page
- Texas New Mexico Power: (888) 866-7456
Dallas/Ft Worth and Surrounding Areas:
- Oncor Electric Delivery (formerly TXU): (888) 313-4747 Click here to view page
- Texas New Mexico Power: (888) 866-7456
West Texas:
- AEP: (866) 223-8508
- Oncor Electric Delivery (formerly TXU): (888) 313-4747
- Texas New Mexico Power: (888) 866-7456