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Texas Storm Update

Severe winter weather is expected across Texas through Saturday, February 5, 2022. The National Weather Service said wind chills are expected Thursday and Friday mornings, with the possibility of temperatures dropping to the single digits in some areas.

It’s important to use caution during cold weather, as roads, bridges and sidewalks can ice over. Ice may also accumulate on power lines and tree branches, which could lead to power outages.

Please see important information below regarding power outages and energy conservation tips.

Report a Power Outage

In the event of a power outage or electrical emergency please contact your local utility company. Local utility contact information can be found  here.

Recovering from a Power Outage
  • For assistance with food or shelter, call 311 (Houston residents) or 211 (rest of Texas).
  • Immediately report downed power lines and broken gas lines or water lines to your local utility provider. Click here for a list of local electric utility provider contact information.
  • Never taste food to determine its safety. When in doubt, throw it out. Use these food safety charts as a guide for discarding perishable items.
  • Follow these safety practices when using a generator. The most common hazards to avoid are carbon monoxide (CO), electric shock or electrocution, and fire.
  • Visit the FEMA website to see if you qualify for disaster assistance.
  • Visit disaster.gov for additional disaster recovery information.
Tips to Reduce Your Energy Use

Follow these easy tips to reduce your energy consumption:

  • In the winter, heat your home at 68 degrees or cooler. To save even more, lower your thermostat to 65 degrees or cooler at night or when you're away.
  • Lower the temperature on your water heater from 140 degrees to 120 degrees. This is the recommended temperature setting, according to the U.S. Department of Energy.
  • Adjust the water level on your washing machine to match the load size, especially when using hot water. To save energy, always use a cold rinse.
  • Clean or replace air filters regularly.
Account Management is available 24/7

You can manage your account, pay a bill or check your usage 24/7, all from the comfort of your home.

  • MyAccount is available 24/7:  Check your account balance, pay your bill or set up automatic bill payments — all conveniently online. Just login to  MyAccount today.
  • Frontier Utilities.com: If do not wish to register for an online account you can still pay your bill by visiting FrontierUtilities.com and clicking on the  Make a Payment  link.
Contact Us

Our friendly agents are here to assist you with any questions you may have regarding your account or Frontier Utilities service by calling Toll-Free: (866) 926-8192 Monday – Friday: 8:00 am – 6:00 pm Saturday: 8:00 am – 5:00 pm.

For non-urgent matters, you may also email us at  care@frontierutilities.com.

OFF TO THE RACES

Frontier Utilities sponsors Sam Houston Race Park

Houston, TX, May 23, 2014 – Frontier Utilities (www.FrontierUtilities.com) has secured a contract to supply the electricity needs of Sam Houston Race Park (www.shrp.com), Houston’s premier destination for horse racing and entertainment. The energy contract is associated with venue sponsorship and prominent Frontier Utilities signage and went into effect this month.

“We are pleased to work with Frontier Utilities. We always look for companies with strong local ties when evaluating potential business partners for The Park,” said Andrea Young, president and chief operating office of Sam Houston Race Park. “And, we are sure that Frontier will be a strong energy provider and sponsorship partner for us.”

“Frontier Utilities will provide best in class service and great value to The Park through the energy supply and we will reach more than one million potential customers annually through the sponsorship signage. We could not be more excited about this important relationship,” said William K. Robertson, Chairman of Frontier Utilities.

As part of the agreement, Frontier Utilities will have an on-site marketing presence and prominent signage placement at Sam Houston Race Park, a landmark entertainment destination that attracts more than 1.3 million visitors annually for horse racing and also dining, concerts, festivals and other major events.

About Frontier Utilities

Frontier Utilities is a privately-held retail energy company with headquarters and operations in Houston, Texas. Frontier Utilities serves residential and commercial electricity and natural gas customers in Texas, New York and is currently expanding into other Northeastern markets. The firm has been providing affordable energy plans and great customer service for over five years, holds the 2014 Better Business Bureau Award of Distinction and is committed to giving back to the communities in which it operates.

About Sam Houston Race Park

Sam Houston Race Park is Houston’s premier racing and entertainment facility, located just 15 minutes from downtown Houston, and offers a variety of attractions including 16 recently renovated luxury suites overlooking the race track, The Pavilion Centre, and award-winning dining options. For more information on upcoming shows, events and tickets, please visit www.shrp.com.

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Copyright 2025 Retail Energy Solutions, LLC dba Frontier Utilities
All Rights Reserved PUCT Certificate 10169
601 Travis Street,  Suite 1400
Houston,  TX  77002

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Copyright © 2009-2024 Frontier Utilities, LLC.
All Rights Reserved
601 Travis Street, Suite 1400 | Houston, TX 77002
PUCT Certificate 10169

Privacy Policy  |  Terms of Use

Copyright © 2024 Frontier Utilities Northeast, LLC.
All Rights Reserved
601 Travis Street, Suite 1400 | Houston, TX 77002
Electric Generation Supplier (EGS) License No. A-2013- 2387060
Natural Gas Supplier (NGS) License No. A-2013- 2387088

Privacy Policy  |  Terms of Use

Copyright © 2024 Frontier Utilities Northeast, LLC.
All Rights Reserved
601 Travis Street, Suite 1400 | Houston, TX 77002
Electric Service (CRES) Provider Certification No. 14-795E
Natural Gas Supplier (CRNGS) Certification No. 14-348G

Privacy Policy  |  Terms of Use

Copyright © 2024 Frontier Utilities Northeast, LLC.
All Rights Reserved
601 Travis Street, Suite 1400 | Houston, TX 77002
New Jersey Electric Power Supplier License No. ESL-0220
New Jersey Natural Gas Supplier License No. GSL-0193

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Frontier Utilities
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Frontier Utilities
5444 Westheimer Road HoustonTX 77056
exclude(866) 926-8192