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Texas Storm Update

Severe winter weather is expected across Texas through Saturday, February 5, 2022. The National Weather Service said wind chills are expected Thursday and Friday mornings, with the possibility of temperatures dropping to the single digits in some areas.

It’s important to use caution during cold weather, as roads, bridges and sidewalks can ice over. Ice may also accumulate on power lines and tree branches, which could lead to power outages.

Please see important information below regarding power outages and energy conservation tips.

Report a Power Outage

In the event of a power outage or electrical emergency please contact your local utility company. Local utility contact information can be found  here.

Recovering from a Power Outage
  • For assistance with food or shelter, call 311 (Houston residents) or 211 (rest of Texas).
  • Immediately report downed power lines and broken gas lines or water lines to your local utility provider. Click here for a list of local electric utility provider contact information.
  • Never taste food to determine its safety. When in doubt, throw it out. Use these food safety charts as a guide for discarding perishable items.
  • Follow these safety practices when using a generator. The most common hazards to avoid are carbon monoxide (CO), electric shock or electrocution, and fire.
  • Visit the FEMA website to see if you qualify for disaster assistance.
  • Visit disaster.gov for additional disaster recovery information.
Tips to Reduce Your Energy Use

Follow these easy tips to reduce your energy consumption:

  • In the winter, heat your home at 68 degrees or cooler. To save even more, lower your thermostat to 65 degrees or cooler at night or when you're away.
  • Lower the temperature on your water heater from 140 degrees to 120 degrees. This is the recommended temperature setting, according to the U.S. Department of Energy.
  • Adjust the water level on your washing machine to match the load size, especially when using hot water. To save energy, always use a cold rinse.
  • Clean or replace air filters regularly.
Account Management is available 24/7

You can manage your account, pay a bill or check your usage 24/7, all from the comfort of your home.

  • MyAccount is available 24/7:  Check your account balance, pay your bill or set up automatic bill payments — all conveniently online. Just login to  MyAccount today.
  • Frontier Utilities.com: If do not wish to register for an online account you can still pay your bill by visiting FrontierUtilities.com and clicking on the  Make a Payment  link.
Contact Us

Our friendly agents are here to assist you with any questions you may have regarding your account or Frontier Utilities service by calling Toll-Free: (866) 926-8192 Monday – Friday: 8:00 am – 6:00 pm Saturday: 8:00 am – 5:00 pm.

For non-urgent matters, you may also email us at  care@frontierutilities.com.

FINDING THE CURE

Frontier Utilities Supports the Cure

Why Choosing Your Energy Provider Just Got Easier

At Frontier Utilities we’ve got a huge heart for the people we serve. Not only do we provide reliable energy service, but also we support our communities with this opportunity to join with Frontier to help in the fight against Breast Cancer. That’s right, Frontier Utilities is turning energy into awareness – one kilowatt at a time.

Putting the ‘PINK’ In Your Power

Komen Houston contributes to a variety of services for thousands of people in the Greater Houston Area. Not only do they help to provide free or low-cost screening, diagnostic testing and treatment, but they also boost education in the community and offer support for those affected by the disease. As a Texas owned and operated electricity provider, we are excited to support this cause because it’s important to you.

This is a genuine, yet extraordinary way for you as a consumer to help as well, and it literally will cost you nothing. It’s as simple as being a customer. By using the promo code ‘PINK’ when you sign up on Premier products with term lengths 12 months or longer, and stay on as a customer for at least 12 months, we will make a donation of $50 to Komen Houston. In this effort together, you get to be a part of a positively energizing movement!

Raising the Bar On Energy

Frontier Utilities has changed the way we look at energy consumption. We believe that innovation is much more valuable than imitation. Having received the Better Business Bureau Distinction Award for Excellence, it’s clear that our company strives to exceed current industry standards – in service, sincerity and even sustainability.

Joining The Movement

When you sign up with Frontier Utilities, you not only are helping an incredible cause, you are joining a community. With us, it’s not just about electricity; it’s about being a part of the communities we serve. Join us today to help cure breast cancer and save money on your electricity. Being a part of something great has never been easier. Please enter promo code PINK when signing up.

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Copyright 2025 Retail Energy Solutions, LLC dba Frontier Utilities
All Rights Reserved PUCT Certificate 10169
601 Travis Street,  Suite 1400
Houston,  TX  77002

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Copyright © 2009-2024 Frontier Utilities, LLC.
All Rights Reserved
601 Travis Street, Suite 1400 | Houston, TX 77002
PUCT Certificate 10169

Privacy Policy  |  Terms of Use

Copyright © 2024 Frontier Utilities Northeast, LLC.
All Rights Reserved
601 Travis Street, Suite 1400 | Houston, TX 77002
Electric Generation Supplier (EGS) License No. A-2013- 2387060
Natural Gas Supplier (NGS) License No. A-2013- 2387088

Privacy Policy  |  Terms of Use

Copyright © 2024 Frontier Utilities Northeast, LLC.
All Rights Reserved
601 Travis Street, Suite 1400 | Houston, TX 77002
Electric Service (CRES) Provider Certification No. 14-795E
Natural Gas Supplier (CRNGS) Certification No. 14-348G

Privacy Policy  |  Terms of Use

Copyright © 2024 Frontier Utilities Northeast, LLC.
All Rights Reserved
601 Travis Street, Suite 1400 | Houston, TX 77002
New Jersey Electric Power Supplier License No. ESL-0220
New Jersey Natural Gas Supplier License No. GSL-0193

Privacy Policy  |  Terms of Use
Frontier Utilities
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Frontier Utilities
5444 Westheimer Road HoustonTX 77056
exclude(866) 926-8192